1. Introduction
TalkNexa ("we," "us," or "our") is an independent retailer that helps consumers compare internet, TV, and phone services from available providers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or contacting us, you agree to the practices described here.
2. Information We Collect
We may collect the following information:
- Information you provide: your name, phone number, email address, service address or ZIP code, and the services you are interested in, when you submit our form or contact us.
- Call information: details you share when you speak with our team, and call records where permitted by law.
- Technical information: IP address, browser type, device information, pages visited, and referring website, collected through cookies and similar technologies.
3. How We Use Your Information
- To check service availability and compare plans at your address.
- To contact you about your inquiry and available offers.
- To connect you with providers so they can complete your order and installation.
- To operate, secure, and improve our website and services.
- To comply with legal obligations and prevent fraud or misuse.
5. Calls, Texts, and Emails
If you submit your phone number or email, you agree that we and our partners may contact you about available offers using automated technology, including calls, text messages, and emails. Consent is not required to make a purchase. Message and data rates may apply.
You can opt out at any time by replying STOP to a text message, using the unsubscribe link in an email, or asking us to stop during a call or by contacting us using the details below.
7. Data Retention and Security
We keep your information only as long as needed for the purposes described here or as required by law. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your information.
- Opt out of marketing communications.
- Opt out of the sharing of your information where applicable law provides that right.
To make a request, email us at info@femagencyllc.com or call (802) 255-6720. We may need to verify your identity before responding.
9. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, gives you the right to know what personal information we collect and how it is used and shared, to request deletion or correction, and to opt out of the sale or sharing of your personal information. We will not discriminate against you for exercising these rights.
10. Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies.
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of our site after changes means you accept the updated policy.
13. Contact Us
If you have questions about this page, contact us at:
FEM AGENCY LLC | 3021 Cherry Street, Antioch, CA 94509 | Email: info@femagencyllc.com | Phone: (802) 255-6720